Exchange policy

We offer a 14-day exchange. Products must be in their original packaging and it must not be worn and kept in a re-sellable state. If we find that it has been worn, we will send the items back to you.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

If you want to exchange for a different product entirely, you may need to pay the difference in your currency.

Returns policy

We offer a 14-day returns policy. Please contact us within 14 days with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items, bundles and promotions* (except final sale items).

Items must be in a re-sellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Returns Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Items marked 'Final Sale' on the product page will not be eligible for a refund, however we do offer store credit for the amount or a resend of a different size.  

Returning a  promotion

You can return one of the products of a bundle or promotion. This option will give you a refund of that item in the discounted price.


Earrings are non-refundable, therefore the bundle or promotion is non-refundable.

EXCHANGE / RETURNS CENTER

To start the return process for your order, email us with your inquiry right here and a customer service rep will get back to you with the next step. 

Please note that if your item or parcel is damaged, please contact us by email here so that you are able to attach photos.